Support Documentation

Information Technology Services

• ITS Service Listings
• WSU Knowledgebase
• Reset WSU Network ID Password
• Change Display Name
• SSL VPN (Virtual Private Network)
• Remote Desktop (pdf)
• Connect Remote Desktop (pdf)

WSU Software Links

• WSU Software Library
• WSU Site Licenses
• WSU Tech Store
• CoreTech (Apple Authorized Campus Store)
• Adobe Creative Cloud (pdf)
• Adobe Acrobat DC (pdf)
• Hulbert 5 AWS Workspaces Windows Client (pdf)
• Hulbert 5 AWS Workspaces Mac Client (pdf)

Windows

• Upgrade to Windows 10
• Enable RDP for Remote Desktop

Office365

• Office365 downolad and installation
• Office365 FAQs

Skype for Business

• Skype for Business at WSU
• Schedule a Skype for Business Meeting
• Skype for Business Web Scheduler
• Skype for Business FAQs

OneDrive

• OneDrive Overview, FAQs, and Installation
• OneDrive Backup Overview (pdf)

Email List Manager

• Dada Mail

SAS

• Local Install (pdf)
• SAS Help

3270 Emulation

• QWS3270 Secure (client recommendtion)
• QWS3270 Secure Installation (pdf)

SSL Certificates

Certificate Generation

CAHNRS File Share Access

• Connecting and Mapping a Shared Folder (pdf)

Linux

• Linux

Zoom Meetings

• How to schedule class Zoom meeting in Blackboard (pdf)

Lab Resources

• Accessing the SES Stata 16 Resource (pdf)
• Connecting to AWS AppStream 2 (pdf)
• Connecting to AgTm 305 AppStream